Regarding returns, the deadlines are extended until the end of confinement. You must send us an email within 14 days of receiving your order to let us know your wish to make a return .
If necessary, it cannot be processed.

1. Introduction

The general conditions of sale detailed below (hereinafter referred to as the "General Conditions") exclusively govern the contractual relations between any user of the site (hereinafter referred to as a "User" or "You") and the merchant belonging to the commercial enterprise whose commercial name is “” and whose head office is located at 9, rue Champollion, 75005 Paris. may be promptly required to modify some of the provisions of its general conditions, so it is necessary that these are read again each time you visit the site. These modifications are enforceable from the time they are put online and cannot apply to contracts concluded previously. Each purchase on is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you accept without reserve our general conditions of sale after having read them.
NOT MADAME reserves the right to modify our GTC at any time.

2. Place an order

To place your order, we provide the following website: 24 / 24h and 7 / 7d

3. Product information takes the greatest care in posting information relating to the essential characteristics of the products by means, in particular, of technical descriptions from its partners and suppliers and of photographs illustrating the products, within the limits of technique and respecting the best market standards.
The products offered for sale online are those presented on the site.
They are described and reproduced by NOT MADAME on the site with the greatest possible accuracy. The information communicated on the product sheet mentions in particular the essential characteristics of the products (color, description, composition, size), their price including VAT (All Taxes Included). However, NOT MADAME draws the Customer's attention to the fact that the photographs cannot be guaranteed to be completely similar to the product offered for sale, particularly with regard to colors. The differences can result from the color quality of the photographs, from the difficulty of making the rendering of the materials appear on the screen or even, without being exhaustive, the technical adaptation. These differences cannot be interpreted as defects in conformity and lead to the cancellation of the sale. In the event of a manifest error or insignificant omission between the characteristics of the product and its representation and / or description, NOT MADAME would be held liable.
The articles appearing on the Last Chance page are neither taken back nor exchanged.

4. Price

The sale prices indicated on are in euros and all taxes included but excluding delivery costs. Any delivery costs are indicated to the User as and when he chooses products and are billed to him at the end of the order in addition to the price of the selected products. We reserve the right to modify our prices at any time moment but we undertake to apply the rates in force which will have been indicated to you on at the time of your order. We inform you that in the event of the display of an erroneous price, manifestly derisory, whatever it may be the reason (computer bug, manual error, technical error, etc.), the order will be canceled, even in the event of initial validation.

5. Availability

You will note that we will honor your order within the limits of our available stocks. In the event that one of the products ordered is not available in our stocks, we undertake to contact you by email within 5 days. from the date of your order in order to inform you and indicate to you within what time limits, this product could, if necessary, be delivered to you. If some of the products ordered are temporarily unavailable, we will offer you a refund. 

In the event that you are interested in a product out of stock, a field allows you to enter your email address in order to be notified of its return to stock.

6. Delivery method

Your order will be delivered to the chosen Relay point or to your home in Colissimo. When the article is indicated "In Stock" when placing your order, the time between placing the order and the date of first presentation of the carrier at the specified location is sum of 2 elements: 1. Packages are dispatched within 72 hours of receipt of your payment. We process and dispatch orders on working days, Monday to Friday, except public holidays. 2. the delivery time of your package by the carrier of your choice.

You are informed of the start of this period from the receipt of the "Sending order" e-mail. These deadlines are indicated in working days. makes every effort to respect the delivery times mentioned. Nevertheless we cannot be held responsible for the consequences due to a delay in delivery or to a loss of package caused by a third party to the contract or by your act or due to an unforeseeable and insuperable cause constituting a case of force majeure. If a parcel is not received within the time limits indicated, an investigation is carried out with the carrier and may take several days. During this period, no refund or return can be made.
The Customer must refuse delivery of the package if it is damaged or has been opened.
Not Madame cannot be held responsible.


Shipments are made through Relay Points present in France. Packages are delivered within 7 to 9 working days. 

An email or SMS will notify you of the arrival of the package at a relay point regarding delivery via Pick Up Colissimo.

In the event that the package is not picked up within 15 days at the relay point, the return costs will be borne by the customer.


The delivery time in Colissimo is 3 working days.

If you want another delivery method and for all problems related to your order please contact us:

SARL NOT MADAME cannot be held responsible for the consequences due to a delay in delivery.

In all cases, if the package is returned to the sender, a second delivery will be made at the Customer's expense.

If the package is returned to the sender again, it will no longer be returned to the Customer and the amount corresponding to this order, including any additional delivery costs, will remain with SARL NOT MADAME

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register prevailing.

All costs of receipts, customs duties and all other additional fees depending on the country are payable by the buyer.

8. Right of withdrawal.

In accordance with article L221-5 of the consumer code, the withdrawal period is 14 days from receipt of the package. After this period, returns will not be accepted.

The right of withdrawal runs as soon as the item has been delivered.
Once the order has been confirmed, it cannot be canceled.
(Article L121-21 of the Consumer Code)

All packages whose stamp shows a date greater than 14 days will be refused.

The return costs are the responsibility of the customer and we recommend that you return it in a tracking package.

Once the goods have been returned, we will reimburse the products within fifteen days.

To make a return: 

Do you want to make a return?

Please use the delivery slip accompanying your order

Returns are to be sent by colissimo followed to:

Stock AZ
On behalf of Not Madame
Nauron Street

Jewelry / clothing that is received damaged will not be refunded

Once the package is returned in good condition and respecting the above instructions, SARL NOT MADAME will reimburse the amount corresponding to the item (s) within 15 working days.

If an error on the product is proven (wrong item received or defective) a return label request must imperatively be made to the following address:
No return shipping costs will be paid if the customer decides to ship the products himself.
Once the item has been received, it will be reimbursed.

In exceptional cases of reimbursement of return costs. SARL NOT MADAME reimburses up to the minimum costs of a single Colissimo Pick Up relating to the shipping area.

The return is at the risk of the Customer.

When using a gift card, the refund is fully credited back to the latter.
The reimbursement of shipping costs is made up to the cheapest delivery option offered.

Not Madame reserves the right to refuse returns in the following cases:

- When the return label and the parcel are sent beyond 14 days after the return request.

- When the item is not returned in its original packaging or in poor condition.

NOT MADAME reserves the right to block any Customer who has questionable behavior or who places an abusive order.
When returning this order, preparation and shipping costs will be retained on the refund.

For all problems related to your return please contact us:

9. Comment, criticism, communication

All reviews posted by Users are monitored and moderated by the customer care team. As soon as the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context ...) reserves the right to refuse or modify the notice concerned.

10. Protection of personal data

The information that you communicate to us is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts, their absence results in the cancellation of your order. By registering on, you agree to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on Personal information is processed in accordance with the provisions of Directive 2002/58 / EC relating to the processing of personal data. Concretely, this means in particular that: Your personal data can only be collected and processed in accordance with the purposes indicated during You have the right to access and rectify this data at any time, as well as the right to object, to verify its accuracy and have any errors concerning it corrected. For this, contact us here:, specifying your contact details.

12. Guarantees

The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee of hidden defects.