Refund policy


In accordance with the provisions of the Consumer Code, the Customer has'' a period of 14 working days from the date of delivery of his order to exercise his right of withdrawal on any article that does not suit him (with the exception of masks sold in bulk and articles inseparable from other articles) and request reimbursement without penalty, with the exception of return costs which remain the responsibility of the Customer.

Beyond this 14-day period, the Customer can no longer exercise his right of withdrawal.

Products must be returned in their original packaging and in perfect condition within 14 days of notification to Not Madäme of the withdrawal decisionu Client.

All packages whose stamp shows a date greater than 14 days following the notification of withdrawal will be refused. It is recommended to return the products in tracked parcel.

This right of withdrawal is excluded for masks sold in bulk, for sanitary and hygienic reasons, as well as for articles inseparable from other articles.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the delivery slip received in the package.

Damaged, soiled or incomplete products are not taken back.

The right of withdrawal must be exercised online, using the withdrawal form available on the website In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer. This online form and available on the website is unambiguous and expresses the desire to withdraw for the Customer once validated.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased and the delivery costs are reimbursed if the complete order is returned on the means of payment used during the the command. When using a gift card, it will be re-credited as a priority.

The reimbursement of shipping costs is made up to the cheapest delivery option offered.

Return costs are the responsibility of the Customer.

The refund will be made within 14 days of receipt by Not Madäme of the products returned by the Customer under the conditions provided above.

When using a gift card, the refund is fully credited back to the latter as a priority. Gift cards are not refundable.