Refund policy

 

In accordance with the provisions of the Consumer Code, the Customer hasa period of 14 working days from the date of delivery of his order to exercise his right of withdrawal on any item that does not suit him (with the exception of masks sold in bulk and items inseparable from other items) and request reimbursement without penalty, with the exception of return costs which remain the responsibility of the Customer.

Beyond this period of 14 days, the Customer can no longer exercise his right of withdrawal.

Products must be returned in their original packaging and in perfect condition within 14 days of notification to Not Madäme of the decision to withdrawu Customer.

All packages whose stamp shows a date greater than 14 days following the notification of withdrawal will be refused. It is recommended to return the products in a tracked package.

This right of withdrawal is excluded for masks sold in bulk, for sanitary and hygienic reasons, as well as for articles inseparable from other articles.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the delivery note received in the package.

Damaged, soiled or incomplete products are not taken back.

The right of withdrawal must be exercised online, using the withdrawal form available on the website www.notmadame.com. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer. This online form available on the website www.notmadame.com is unambiguous and expresses the Customer's desire to withdraw once validated.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed if the complete order is returned to the means of payment used during the command. When using a gift card, it will be re-credited in priority.

Reimbursement of shipping costs is made up to the level of the least expensive delivery option offered.

Return costs are the responsibility of the Customer.

The refund will be made within 14 days of receipt, by Not Madäme, of the products returned by the Customer under the conditions provided for above.

When using a gift card, the refund is fully credited to the latter in priority. Gift cards are non-refundable.

ATTENTION: IN CASE OF CLAIM OF A CUSTOMS TAX ON A RETURN PACKAGE, THE AMOUNT WILL REMAIN AT YOUR EXPENSE AND WILL BE DEDUCTED FROM THE REIMBURSEMENT

ATTENTION: NO RETURNS ON UNDERWEAR AND JERSEYS WILL BE ACCEPTED FOR HYGIENE REASONS