Terms of sale

  • Article 1 - Entirety
These general conditions of sale (hereinafter the "General Conditions") express the entirety of the obligations between any customer of the website www.notmadame.com (hereinafter "the Client") and the company Not Madäme, a limited liability company with a share capital of 2,000 euros, registered with the Paris Trade and Companies Register under number 879 783 454 and whose registered office is located at 9, rue Champollion - 75005 Paris (hereinafter "Not Madäme"). In this sense, the Customer is deemed to accept them without reservation.

The General Conditions apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are available on the website www.notmadame.com and shall prevail, where applicable, over any other version or any other contradictory document.

Not Madäme and the Customer agree that the General Conditions exclusively govern their contractual relations. Not Madam reserves the right to modify from time to time some of the provisions of the General Conditions, which will be applicable as soon as they are put online.

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.

The General Conditions are valid for the entire duration of the online publication of the products offered by Not Madäme.

 

  • Article 2 - Contents
 

The General Conditions are intended to define the rights and obligations of the parties in the context of the online sale of goods offered by Not Madäme to the Customer, from the website www.notmadame.com.

The General Conditions concern purchases delivered exclusively on French territory or on the territory of the listed countries Belgium, Germany, Luxembourg, Netherlands, Andorra, Austria, Ireland, Italy, Portugal, Spain, United Kingdom, Czechia, Denmark, Estonia , Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Iceland, Norway, Algeria, Morocco, Tunisia, Argentina, Bahamas, Brazil, Mexico, States United States, Canada, Cuba, Egypt, Israel, Kuwait, Lebanon, Qatar, Saudi Arabia, South Africa, United Arab Emirates, New Zealand, Australia, China, Hong Kong SAR China, Japan, Singapore, South Korea.

 

.These purchases concern the following products: women's ready-to-wear, leather goods, jewelry, gift cards.

The Customer declares to have read the General Conditions and to have accepted them before placing his order. In this regard, they are enforceable against it in accordance with the terms of Article 1119 of the Civil Code.

 

  • Article 3 - Pre-contractual information


The Customer acknowledges having had communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of the General Conditions and of all the information listed in Article L. 221-5 of the Code of the consumption.


The following information is transmitted to the Customer in a clear and understandable manner:

  • the essential characteristics of the good or service;
  • the price of the good or service;
  • the date or deadline by which Not Madäme undertakes to deliver the good, whatever its price;
  • information relating to the identity of Not Madäme, its postal, telephone and electronic contact details, and its activities, those relating to legal guarantees and other contractual conditions.

 

Not Madäme communicates to the Client the following information:

  • its name or corporate name, the geographical address of its establishment and, if different, that of the registered office, its telephone number and its e-mail address;
  • the methods of payment, delivery and execution of the contract, as well as the methods provided by the professional for the treatment of complaints;
  • the existence and the procedures for exercising the legal guarantee of conformity provided for in articles L. 217-1 and following of the consumer code, the guarantee against hidden defects provided for in articles 1641 and following of the civil code, as well as, where applicable, the commercial guarantee and after-sales service respectively referred to in Articles L. 217-15 and L. 217-17 of the Consumer Code.

 

  • Article 4 - The command

The Customer has the option of placing his order online on the website www.notmadame.com accessible 24/24h et 7/7j.

The order is made from the online catalog and using the form therein, for any product, within the limits of available stocks.

In case of unavailability of a product ordered, the Customer will be notified by e-mail.

For the order to be validated, the Customer must accept, by clicking where indicated, the General Conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.

The sale will be considered final:

  • after the sending to the Customer of the confirmation of the acceptance of the order by Not Madäme by e-mail ;
  • and after collection by Not Madäme of the full price.

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, including non-payment, incorrect address or other problem on the Customer's account, Not Madäme reserves the right to block the order ofu Customer until the issue is resolved.

The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and definitive.

For any question relating to the follow-up of an order, the Customer must call the

(phone number coming soon) or write on the Contact page of the site:
https://notmadame.com/pages/nous-contacter


  • Article 5 - Electronic signature
 

The online provision of the Customer's credit card number and the final validation of the order will constitute proof of the Customer's agreement:

  • payment of sums due under the purchase order,
  • signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the Customer is invited, as soon as this use is observed, to contact the Not Madame https://notmadame.com/pages/nous-contacter

 

  • Article 6 - Order confirmation

Not Madäme provides the Customer with a copy of the contract, on paper signed by the parties or, with the Customer's agreement, on another durable medium, confirming the express commitment of the parties.

 

  • Article 7 - Proof of transaction

The computerized registers, kept in the computer systems of Not Madäme under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. LThe archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

 

  • Article 8 - Product Information

The products governed by the General Conditions are those which appear on the website www.notmadame.com and which are indicated as sold and shipped by Not Madäme. They are offered within the limits of available stocks.

The products are described and presented by Not Madäme on the website www.notmadame.com with the greatest possible accuracy.

Not Madäme takes the greatest care in putting information relating to the essential characteristics of the products online, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products, within the limits of the technique and in compliance with the best market standards. The information communicated on the product sheet mentions in particular the essential characteristics of the products (colour, description, composition, size) and their price including VAT (all taxes included).

However, if errors or omissions may have occurred in this presentation, the responsibility of Not Madäme could not be engaged.

The photographs of the products are not contractual. Indeed, the photographs cannot ensure a perfect similarity with the product offered for sale, in particular with regard to the colors. The differences between the photographs and the products may in particular result from the quality of the photographs, the difficulty of showing the rendering of the materials on the screen. These differences cannot be interpreted as lack of conformity and lead to the cancellation of the sale. In the event of a manifest error or non-significant omission between the characteristics of the product and its representation and/or description, Not Madäme cannot therefore be held liable.

The measurements of the articles are only given as an indication if they appear there.

Not Madame cannot be held responsible for the use of items if they have been worn or washed.

 

  • Article 9 - Price

 Not Madäme reserves the right to modify its prices at any time butundertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

The prices are indicated in euros and all taxes included. They take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

On the other hand, the prices do not take into account the delivery costs, invoiced in addition, indicated as the product selections are made and before the validation of the order.

Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.

In the event of display of an erroneous, obviously vile or derisory price, whatever the reason (computer bug, manual error, technical error, etc.), the order may be canceled by Not Madäme. In this case, all sums paid by the Customer will be refunded to him within a maximum period of seven days.

 

  • Article 10 - Payment method

This is an order with payment obligation, which means that placing the order implies payment by the Customer.

To pay for his order, the Customer has, at his option, all the payment methods made available to him by Not Madäme and listed on the site Internet www.notmadame.com. The Customer guarantees to Not Madäme thathe has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. Not Madäme reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment. Not Madäme notably reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress. .

Not Madäme has implemented an order verification procedure to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the Customer may be asked to send by fax to Not Madäme a copy of a piece ofID and proof of address. The order will then only be validated after receipt and verification by Not Madäme parts sent.

Payment of the price is made in cash when ordering, according to the following methods: CB (Visa, Mastercard, Bancontact, American Express), gift card sold on our site (valid for 6 months) or Apple Pay.

Payments made by the Customer will only be considered finalafter effective collection of the sums due, by Not Madäme.

  • Article 11 - Availability of products - Refund - Resolution

In the event of unavailability of the product ordered or of a defect noted by Not Madäme on the product, the Customer will be informed by email within 5 days from the date of the order. The Customer will be refunded the price of the deleted product within 30 days of payment of the price,

If the Customer is interested in a product that is out of stock, he can enter his address in order to be notified of its return to stock.

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the website www.notmadame.com, the shipping times will be, within the limits of available stocks, those indicated in article 12 of our GTC.

In the event of non-compliance with the agreed delivery date or deadline, the Customer must, before terminating the contract, order Not Madäme to execute it within a reasonable additional time.

In the absence of performance at the end of this new period, the Customer may freely terminate the contract.

The Customer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.

The contract will be considered resolved upon receipt by Not Madäme letter or lwritten informing him of this resolution, unless the professional has complied in the meantime.

In this case, when the contract is resolved, Not Madäme is required to reimburse the Customer of all sums paid, at the latest within 14 days following the date on which the contract was terminated.

In accordance with Article L. 242-4 of the Consumer Code, when the professional has not reimbursed the sums paid by the consumer, the sums due are automatically increased:

  • the legal interest rate if the reimbursement occurs no later than 10 days after the expiry of the 14-day period set out above,
  • 5% if the delay is between 10 and 20 days,
  • 10% if the delay is between 20 and 30 days,
  • 20% if the delay is between 30 and 60 days,
  • 50% between 60 and 90 days,
  • and five additional points for each new month of delay up to the price of the product, then the legal interest rate.

 

  • Article 12 - Delivery terms


Delivery means the transfer to the consumer of physical possession or control of the goods. It is only made after confirmation of payment by the bank of Not Madäme.

The products are delivered to the address indicated by the Customer on the order form, the Customer must ensure its accuracy. Any package returned to Not Madäme due to an incorrect or incomplete delivery address or an uncollected package will either be reshipped at the Customer's expense or processed in returns. The return will then be processed, the order refunded without shipping costs.

If the package is refused, the shipping costs will be deducted.

If the order benefited from free shipping and the package is not collected within the time limit, the amount of shipping will be deducted.

Deliveries are possible exclusively in metropolitan France, Corsica and Monaco as well as on the territory of the listed countries Belgium, Germany, Luxembourg, Netherlands, Andorra, Austria, Ireland, Italy, Portugal, Spain, United Kingdom, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Iceland, Norway, Algeria, Morocco, Tunisia, Argentina, Bahamas, Brazil, Mexico, United States, Canada, Cuba, Egypt, Israel, Kuwait, Lebanon, Qatar, Saudi Arabia, South Africa, United Arab Emirates, New Zealand, Australia, China, Hong Kong SAR China, Japan, Singapore, South Korea . Deliveries cannot be made on Sundays and public holidays.

The delivery will take place within the time indicated on the order confirmation that Not Madäme will have sent to the client. The deadlines forShipping runs from the date of registration of the order indicated on the order confirmation email.

Not Madäme undertakes to implement all necessary means to respect the delivery times indicated. In the event of factors beyond its control (including bad weather, periods of strong influence on the Site or force majeure as defined in Article 17), delivery times may be extended. In the event that Not Madäme is informed of a delay in delivery, it undertakes to notify the Customer as soon as possible.

Additional costs may be requested according to the legislation of the countries (excluding France) in force (customs duties, taxes, etc.) upon delivery. Not Madäme cannot be held responsible for these possible additional costs.

The Customer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If at the time of delivery, the original packaging is damaged, torn, opened, the recipient of the order must then check thestatus of items. If they have been damaged, the recipient of the order must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged).

The recipient of the order must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).

This verification is considered to have been carried out when the recipient of the order, or a person authorized by him, has signed the delivery note.

The Customer must then confirm these reservations by registered mail to the carrier no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to Not Madäme at the address indicated in the mentions site legal.

If the products need to be returned to Not Madäme, they must be the subject of a return request to Not Madäme within 7 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).

 

The ordered products are delivered according to the following methods:

 

1time option : lhome delivery about Colissimo or Chronopost

Delivery times are indicative as follows:

  • the delivery time by Colissimo or Colissimo signature is on average 3 working days.
  • the delivery time in Mondial Relay is on average 4 to 9 working days.
  • the delivery time in Chronopost is on average 1 to 2 working days.

 

International delivery times are indicative as follows:

  • the delivery time in Mondial Relay is on average 4 to 9 working days.
  • the delivery time in Chronopost is on average 2 to 6 working days.


As part of a delivery by Colissimo, Colissimo signature or Chronopost, the parcel is delivered to the home and given to the recipient of the order who is asked to sign the receipt given on delivery (for the Colissimo Signature and Chronopost option). This signed receipt for the options mentioned is proof of delivery by Not Madäme, and of receipt, by the recipient of the order, of the products ordered.
The online tracking of the carrier carried out using the number provided by email to the Customer is proof of delivery for the standard Colissimo option. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register being authentic.
The standard Colissimo option (without signature) does not allow the opening of a complaint if the parcel is displayed as delivered but not received.

In the event of absence on the day of delivery, the recipient of the order receives a notice of passage to be presented at the place indicated in this notice of passage, provided with a valid identity document in order to withdraw the parcel and this, in a period of fifteen days.

In the event that the recipient of the order is unable to collect the package within the time indicated on the delivery notice, the package is returned to Not Madäme. If the Customer wishes, a second delivery may be made at his expense. If the Parcel is returned to Not Madäme and the Customer does not request a second delivery, the Customer will be reimbursed for the amount of the items by any means, at Not Madäme's option, within fourteen days of receipt of the parcel by Not Madäme.

 

2th option: delivery to a relay point by Mondial Relay

Delivery to a relay point allows the Customer to have his parcel delivered to the relay point he has selected when ordering.

This option is available for deliveries in mainland France and Belgium.

Packages are delivered within an average of 4 to 9 working days.

The Customer receives an e-mail or a text message informing him of the availability of his order at the desired collection point. The Customer must then collect his package within the time provided by the carrier (see: https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/ ) in the e-mail or sms, which runs from the receipt of the e-mail or sms.

In order to collect his parcel, the Customer must present the aforementioned e-mail or text message and his valid identity document.

In the event of withdrawal by a third party, the latter must be provided with a valid identity document, a copy of the identity document of the recipient of the order as well as the order number.

After the time indicated in the e-mail or text message received, the package will be returned to Not Madäme. The Customer will then be reimbursed for the amount of his order and the delivery costs.

  • Article 13 - Delivery errors

The Customer must formulate with Not Madäme on the same day of delivery or at the latest on the first working day following delivery, any complaint of delivery error. Any complaint made after this period will be rejected.

The complaint may be made, at the Customer's option:

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release Not Madäme from any liability vis-à-vis the Customer.

In the event of a delivery error, any product to be refunded must be returned to Not Madäme as a whole and in its original packaging, by Colissimo Recommandé or Mondial Relay to the following address: STOCK AZ POUR NOT MADAME, RUE DU NAURON , 79180 CHAURAY.

Return costs are borne by Not Madäme only if the customer contacts the after-sales service team to request a return label. If the customer decides to send the package by his own means, Not Madäme will not reimburse any return costs.

  • Article 14 - Transfer of risk

The products remain the property of Not Madäme until full payment has been received. The risks of loss and deterioration of the products are transferred at the time of delivery.

  • Article 15 - Guarantee legal compliance and legal warranty against hidden defects

Not Madäme, whose head office is located at 9, rue Champollion – 75005 Paris, guarantees the conformity of the goods with the contract, allowing the Customer to make a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the consumer code or the guarantee against defects in the thing sold within the meaning of articles 1641 et seq. of the civil code.

 

In the event of implementation of the legal guarantee of conformity, it is recalled that:

- the Customer has a period of 2 years from the delivery of the goods to act;

- the Customer may choose between the repair and the replacement of the good, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

- The Customer is exempted from providing proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good.

 

Furthermore, it is recalled that:

- the legal guarantee of conformity applies independently of any commercial guarantee granted;

- The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale and a reduction of the price in accordance with article 1644 of the civil code.

 

The Customer is expressly informed that Not Madäme nis not the producer of all the products presented within the meaning of law n° 98-389 of May 19, 1998 relating to liability for defective products.

  • Article 16 - Right to retract

In accordance with the provisions of the Consumer Code, the Customer hasa period of 14 working days from the date of delivery of his order to exercise his right of withdrawal on any item that does not suit him (with the exception of masks sold in bulk and items inseparable from other items) and request reimbursement without penalty, with the exception of return costs which remain the responsibility of the Customer.
ATTENTION: NO RETURNS ON UNDERWEAR AND JERSEYS WILL BE ACCEPTED FOR HYGIENE REASONS.

Beyond this period of 14 days, the Customer can no longer exercise his right of withdrawal.

Products must be returned in their original packaging and in perfect condition within 14 days of notification to Not Madäme of the decision to withdrawu Client.

All parcels whose stamp shows a date greater than 14 days following the notification of withdrawal will be refused. It is recommended to return the products in a tracked package.

This right of withdrawal is excluded for masks sold in bulk, for sanitary and hygienic reasons, as well as for items inseparable from other items.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the delivery note received in the package.

Damaged, soiled or incomplete products are not taken back.

The right of withdrawal must be exercised online, using the withdrawal form available on the website www.notmadame.com. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer. This online form available on the website www.notmadame.com is unambiguous and expresses the Customer's desire to withdraw once validated.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed if the complete order is returned. Reimbursement of shipping costs is made up to the level of the least expensive delivery option offered.

 

Return costs are the responsibility of the Customer.

The refund will be made within 14 days of receipt, by Not Madäme, of the products returned by the Customer under the conditions provided for above on the means of payment used initially. When using a card gift, the refund is fully credited to the latter in priority. Gift cards are non-refundable.
ATTENTION: IN CASE OF CLAIM OF A CUSTOMS TAX ON A RETURN PACKAGE, THE AMOUNT WILL REMAIN AT YOUR EXPENSE AND WILL BE DEDUCTED FROM THE REIMBURSEMENT

  • Article 17 - force majeure

All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension.

The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, epidemics, pandemics, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, the General Conditions may be terminated by the injured party.

  • Article 18 - Intellectual property

The content of the website www.notmadame.com (technical documents, drawings, photographs, etc.) remains the property of Not Madäme, the sole holder of the intellectual property rights to this content.

Customer agrees not to make any use of such content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

  • Article 19 - Computers and Freedoms

In application of Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data provided by the Customer is necessary for the processing and delivery of his order, as well as the establishment of invoices and warranty contracts.

This data may be communicated to the partners of Not Madäme responsible for the execution, processing, management and payment of orders.

The processing of information communicated via the website www.notmadame.com meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the website. www.notmadame.com.

  • Article 20 - Partial non-validation

If one or more stipulations of the General Conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and their scope.

  • Article 21 - Non-waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in the General Conditions cannot be interpreted for the future as a waiver of the obligation in cause.


  • Article 22 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

  • Article 23 - Contract language

The General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

  • Article 24 - Applicable law

The General Conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form.

  • Article 25 - Disputes - mediation

In the event of a dispute or complaint, the Customer swill address in priority to the after-sales service of Not Madäme to reach an amicable solution by contacting him at: sav.notmadame@gmail.com.

In the event of a complaint not resolved amicably by Not Madäme's after-sales service, the Customer may resort to conventional mediation by contacting the mediation service: Coming soon

At European level, the Customer can turn to the online consumer dispute resolution platform made available by the European Commission accessible at the following address: http://ec.europa.eu/consumers/odr/.

 

 

 

 


APPENDIX 1 - Provisions relating to legal warranties


Reminder of the provisions of the Consumer Code:

 

Article L 217-4 of the Consumer Code:

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

 

Article L 217-5 of the Consumer Code:

To be in conformity with the contract, the good must:

1) Be fit for the use usually expected of a similar item and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L 217-12 of the Consumer Code:

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L217-16 of the Consumer Code:

When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the remaining warranty period.

This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

 

Reminder of the provisions of the Civil Code:

Article 1641 of the Civil Code:

The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given only a lesser price, if he had known them.

Article 1648 paragraph 1is you Code civil :

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

By placing an order you agree to the terms and conditions. IT IS NOT POSSIBLE TO MODIFY RELAY POINTS AND MONDIAL RELAY RESERVES THE RIGHT TO MODIFY THEM. BEFORE CONFIRMING THIS CHOICE OF DELIVERY BE SURE TO BE FLEXIBLE. PLEASE NOTE, CUSTOMS FEES ARE ADDITIONAL FOR ALL NON-EU COUNTRIES. IF CUSTOMS CHARGES ARE APPLIED ON RETURNS, THEY WILL ALSO BE THE RESPONSIBILITY OF THE CUSTOMER

 

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