In accordance with the provisions of article L 121-20-3 of the Consumer Code, the Products ordered are delivered within the periods indicated on the Site and upon confirmation of the order, and within 30 working days from of the order.

The times indicated on the Site and during the confirmation of the order are only indicative and correspond to the average time for processing and routing the package.

SARL NOT MADAME cannot be held responsible for the consequences due to a delay in delivery.
In all cases, if the package is returned to the sender, a second delivery will be made at the expense of the Customer.
If the package is returned to the sender again, it will no longer be returned to the Customer and the amount corresponding to this order, including any additional delivery costs will remain the property of SARL NOT MADAME.
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register prevailing.

In the event that the package is damaged on delivery, the Customer must check in the presence of the carrier the condition of the products of his order and indicate precisely on the delivery note of the carrier any reservation in case of missing or damaged item.

No deliveries can be made to a hotel or PO box address. 

However, during busy periods such as Christmas, NOT MADÄME reserves the right to extend the shipping time.

From the time the order is shipped, the average delivery times are as follows:

Delivery in mainland France, Corsica and Monaco.

Delivery times: 2 to 5 working days
We make every effort to deliver to you as quickly as possible

Colissimo Home Delivery Without Signature Clothes: € 7
Home Delivery Letter Followed Jewelry: 5 €
Colissimo home delivery With Signature (Recommended) Clothing: € 9
Colissimo Home Delivery With Signature (Recommended) Jewelry: € 7
"Colissimo Pickup" pick-up point delivery: 6 €

The delivery is free from 100 € of purchase in Colissimo Pick Up Station

International delivery

ZONE 1
(Germany, Belgium, Netherlands, Luxembourg)

Standard delivery 12 €
Signature Delivery 15 €

Delivery is free from 200 € of purchase.

ZONE 2
(Austria, United Kingdom, Spain (except specific territories),
Portugal, Ireland, Italy)

Standard delivery 14 €
(delivered against signature)

Delivery is free from 200 € of purchase.

ZONE 3
(Estonia, Hungary, Latvia, Lithuania, Czechia, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden)

Standard delivery 15 €
Signature Delivery 17 €

Delivery is free from 200 € of purchase.

ZONE 4
(Specific territories of Spain, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania, Maghreb)

Standard delivery 21 €
(delivered against signature)

Delivery is free from 200 € of purchase.

ZONE 5
(USA, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Viet Nam, India, Russia, Israel.)

Standard delivery 30 €
(delivered against signature)

Delivery is free from 200 € of purchase.

ZONE 6
(Africa outside the Maghreb, Middle East, South America, Other Asian countries, Oceania )

Standard Delivery 36 €
(delivered against signature)

Delivery is free from 200 € of purchase.

DOM-TOM ZONE 1
(Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyana, Mayotte, St Pierre and Miquelon )

Standard delivery 19 €
Signature Delivery 22 €

Delivery is free from 200 € of purchase.

DOM-TOM ZONE 2
(New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories )

Standard Shipping 23 €
Signature Delivery € 31

Delivery is free from 200 € of purchase.

During busy periods or collection launches, the deadlines may be slightly extended.
Not Madäme remains the sole decision-maker on the choice of transport mode
Each package benefits from tracking and its number whatever the mode of sending.

The buyer is required to check in the presence of the attendant of La Poste or the deliveryman, the condition of the packaging of the goods and its content on delivery (or 10 days from receipt to protest to the delivery service ). In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time.
As part of a possible lack of addressing, lack of information, when registering the order on notmadame.com , Colissimo reserves the right to return the package to the sender.
In this case, Not Madäme refunds the order and the customer is free to place a new order.

NOT MADÄME and the carriers being distinct and independent entities, NOT MADÄME cannot be held responsible for a delay and error in delivery or loss of parcel caused by a third party to the contract or share your fact or because of an unforeseeable and insurmountable cause constituting a case of force majeure.
If a parcel is not received within the time limits indicated, an investigation is carried out with the carrier and may take several days.
During this period, no refund or return can be made.

All costs of receipts, customs duties and all other additional fees depending on the country are the responsibility of the buyer.