Delivery

* Free delivery from 75€ of purchase in France and Belgium in relay point delivery
In accordance with the provisions of Article L 121-20-3 of the Consumer Code, the Products ordered are delivered within the deadlines indicated on the Site and during the confirmation of the order, and within a maximum legal period of 30 working days. from the order. (3 to 6 days generally)

The times indicated on the Site and during the confirmation of the order are only indicative and correspond to the average time of processing and delivery of the package.

SARL NOT MADAME cannot be held responsible for the consequences due to a delay in delivery.
In all cases, if the package is returned to the sender, a second delivery will be made at the Customer's expense.
If the package is again returned to the sender, it will no longer be returned to the Customer and the amount corresponding to this order, including any additional delivery costs, will remain acquired by SARL NOT MADAME.
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register being authentic.

In the event that the package is damaged on delivery, the Customer must check the condition of the products in his order in the presence of the carrier and indicate precisely on the carrier's delivery note any reservations in the event of a missing or damaged item.

No delivery can be made to a hotel or PO box address. 

However, during busy periods such as Christmas, NOT MADÄME reserves the right to extend the shipping time.

During peak periods or collection launches, lead times may be slightly extended.
Not Madäme remains the sole decision-maker as to the choice of mode of transport
Each parcel benefits from a follow-up and its number whatever the shipping method.

The buyer is required to check, in the presence of the La Poste employee or the delivery person, the condition of the packaging of the goods and its contents on delivery (or 10 days from receipt to protest to the delivery service ). In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time.
As part of a possible address defect, lack of information, when registering the order on notmadame.com, Colissimo reserves the right to return the package to the sender.
In this case, Not Madäme refunds the order and the customer is free to place a new order.

NOT MADÄME and the carriers being separate and independent entities, NOT MADÄME cannot be held responsible for a delay and error in delivery or loss of packages caused by a third party to the contract or by you or due to an unforeseeable and insurmountable cause. constituting a case of force majeure.
In the event of non-receipt of a package within the time indicated, an investigation is conducted with the carrier and may take several days.
During this period, no refund or return can be made.

In the event that the package is not collected within the time allowed, the return will be processed and the shipping costs will be deducted.
If the shipping costs were offered in the order, the amount of the shipping costs will be deducted from the refund.

All fees for receipt duties, customs duties and any other additional duties depending on the country are the responsibility of the buyer.
IF CUSTOMS CHARGES ARE APPLIED ON RETURNS, THEY WILL ALSO BE THE RESPONSIBILITY OF THE CUSTOMER

Extract from Mondial Relay's T&Cs concerning relay points:

DELIVERY TERMS

When dropping off the package at the Relay Point® chosen by the Customer, Mondial Relay takes charge of the package by reading the barcode appearing on the label printed by the Customer. A numbered receipt will be given to the Customer for proof of deposit. After the Customer's electronic signature, an e-mail may also be sent to him on the e-mail address associated with his order, this being proof of deposit. This proof is to be kept by the Customer until the delivery of the package.
The package is sent to the Relay Point® delivery or to the address indicated by the Customer when registering his order on the internet and according to the options available by country of destination.

Relay Point Delivery®

Depending on the information recorded by the Customer, the recipient of the package will be notified of the arrival of his package by email and/or SMS.

In case of impossibility of delivery of the parcel to the Relay Point® destination, MONDIAL RELAY may deliver the latter to the Relay Point® nearest available and notify the recipient. No reimbursement of the service can take place as a result.

https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/