In accordance with the provisions of Article L 121-20-3 of the Consumer Code, the Products ordered are delivered within the deadlines indicated on the Site and upon confirmation of the order, and within a maximum legal deadline of 30 working days. from the order. (Usually 3 to 6 days)

The times indicated on the Site and when confirming the order are only indicative and correspond to the average processing and delivery time of the package.

SARL NOT MADAME cannot be held responsible for the consequences due to a delay in delivery.
In all cases, if the package is returned to the sender, a second delivery will be made at the Customer's expense.
If the package is returned to the sender again, it will no longer be returned to the Customer and the amount corresponding to this order, including any additional delivery costs, will remain with SARL NOT MADAME.
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register being proof.

In the event that the package is damaged on delivery, the Customer must check the condition of the products in his order in the presence of the carrier and indicate precisely on the carrier's delivery note any reservations in the event of a missing or damaged item.

No delivery can be made to a hotel or PO Box address. 

However, during busy periods such as Christmas, NOT MADÄME reserves the right to extend the shipping time.

During busy periods or collection launches, the deadlines may be slightly extended.
Not Madäme remains the sole decision maker regarding the choice of transport mode
Each package is tracked and has its number regardless of the shipping method.

The buyer is required to check in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and its contents on delivery (or 10 days from receipt to protest to the delivery service ). In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

It is specified that any change of delivery address made by the Customer subsequent to the registration of the order may result in an extension of the delivery time.
In the context of a possible addressing fault, lack of information, when registering the order on, Colissimo reserves the right to return the package to the sender.
In this case, Not Madäme refunds the order and the customer is free to place a new order.

NOT MADÄME and the carriers being separate and independent entities, NOT MADÄME cannot be held responsible for a delay and error in delivery or loss of packages caused by a third party to the contract or by you or due to an unforeseeable and insurmountable cause. constituting a case of force majeure.
If a parcel is not received within the time limits indicated, an investigation is carried out with the carrier and may take several days.
During this period, no refund or return can be made.

If the package is not collected within the time limit, the return will be processed and the shipping costs will be deducted.
If the shipping costs were offered in the order, the amount of the shipping costs will be deducted from the refund.

All costs of discharge duties, customs duties and any other additional duties depending on the country are the responsibility of the buyer.

Extract from Mondial Relay's T & Cs concerning relay points:


When dropping off the package at the Point Relais® chosen by the Customer, Mondial Relay takes charge of the package by reading the bar code appearing on the label printed by the Customer. A numbered receipt will be given to the Customer for proof of deposit. After the Customer's electronic signature, an e-mail can also be sent to the e-mail address associated with his order, the latter providing proof of deposit. This proof is to be kept by the Customer until delivery of the package.
The package is sent to the Point Relais® delivery or to the address indicated by the Customer when registering his order on the Internet and according to the options available by country of destination.

Delivery to Point Relais®

Based on the information recorded by the Customer, the recipient of the package will be notified of the arrival of his package by email and / or SMS.

If the parcel cannot be delivered to the Point Relais® destination, MONDIAL RELAY may deliver it to the Point Relais® nearest available and will notify the recipient. No reimbursement of the service can therefore be made.