HOW TO MAKE YOUR RETURN?

 

1. REGISTER YOUR RETURN REQUEST HERE
You have 14 days to make a return.

After this period and without a prior return request, no return will be accepted.

(if the item is defective, please check the "defective" box and contact us so that we can issue a label for you)

Once your return request has been made (see 1. above).
The terms will be sent to you by email with the contact details needed to ship your package.

You can use the carrier of your choice but if you choose Mondial Relay, you will have to go through the specific link proposed in paragraph 2 below.

Return costs are the responsibility of the customer.


2 CREATE A RETURN LABEL WITH MONDIAL RELAY

You have the possibility of making your return Via Mondial Relay.
(You drop off the package at the nearest relay point and delivery will be made to our warehouse)

 CLICK ON THE FOLLOWING LINK:

RETURNS MONDIAL RELAY FRANCE
MONDIAL RELAY SPAIN RETURNS
MONDIAL RELAY BELGIUM RETURNS
MONDIAL RELAY LUXEMBOURG RETURNS

NO PACKAGES SHIPPED TO A RELAY POINT WILL BE COLLECTED.

3. You will receive a notification the day your return is processed and the refund issued.
RETURN PROCESSING TIME: APPROXIMATELY 14 DAYS
There is no notification when we receive your package.
So keep your tracking number.

Jewelry / clothing that will be received damaged (Torn, holes, traces of foundation, odor etc ...) will not be reimbursed.

If an error on the product is found (wrong item received or defective) a return label request must imperatively can be done at the following address: sav.notmadame@gmail.com.

No return costs will be covered if the customer decides to ship the products by himself.
Once the item has been received, it will be reimbursed according to the terms mentioned above..

The return is made at the risk of the Customer.

When using a gift card, reimbursement is made primarily on it.

The reimbursement of shipping costs is made up to the cheapest delivery option offered.

Not Madame reserves the right to refuse returns in the following cases:

- When the package is sent beyond 14 days after receipt of your order.
- When the item is not returned with its tag and / or in poor condition.
- When the item has been worn and / or washed.

NOT MADAME reserves the right to block any Customer who behaves in question or who places an abusive order.
When returning this order, preparation and shipping costs will be deducted from the refund.

In accordance with Article L221-5 of the Consumer Code, the withdrawal period is 14 days from receipt of the package.
Beyond this period, returns will not be accepted. 
All packages with a stamp showing a date greater than 14 days will be refused.

Return costs are the responsibility of the customer and we recommend that you return it as a tracked package.

For any problems related to your return, please contact us: https://notmadame.com/pages/nous-contacter