HOW TO MAKE YOUR RETURN?

 

1. CLICK HERE TO MAKE YOUR REQUEST
within 14 days after delivery to your home or to your relay point.

(if the item is defective, please check the "defective" box and contact us so that we can issue a label for you)

2. You can use any carrier but we recommend Mondial Relay which remains the least expensive. (Everything is detailed in point 2.1 below)


2.1 CREATE A RETURN WITH MONDIAL RELAY

You have the possibility of making your return Via Mondial Relay.
(You drop off the package at the nearest relay point and delivery will be made to our warehouse)

You live in France: click here
You live in Spain: click here
You live in Belgium: click here
You live in Luxembourg: click here

3. You will receive a notification the day your return is processed and the refund is issued.
RETURN PROCESSING TIME: 15 to 30 DAYS.
There is no notification when we receive your package.
So keep your tracking number.

Jewelry / clothing that will be received damaged (Torn, holes, traces of foundation etc ...) will not be refunded

If an error on the product is found (wrong item received or defective) a return label request must imperatively can be done at the following address: sav.notmadame@gmail.com.

No return costs will be covered if the customer decides to ship the products by himself.
Once the item has been received, it will be refunded according to the terms mentioned above..

The return is made at the risk of the Customer.

When using a gift card, the refund is fully credited back to the latter.

Reimbursement of shipping costs is made up to the least expensive delivery option offered.

Not Madame reserves the right to refuse returns in the following cases:

- When the package is sent beyond 14 days after receipt of your order.
- When the item is not returned with its label and / or in poor condition.
- When the item has been worn and / or washed.
- When the returned item is a Last Chance (discounted) item

NOT MADAME reserves the right to block any Customer who behaves in question or who places an abusive order.
When returning this order, preparation and shipping costs will be deducted from the refund.

In accordance with Article L221-5 of the Consumer Code, the withdrawal period is 14 days from receipt of the package.
Beyond this period, returns will not be accepted. 
All packages with a stamp showing a date greater than 14 days will be refused.

The cost of returns are the responsibility of the customer and we recommend that you return it in a tracked package.

Last Chance Items (discounted items) cannot be returned or exchanged

For any problems related to your return, please contact us: https://notmadame.com/pages/nous-contacter