Dear Client,

Thank you for visiting our site!

We are currently contacted by very many people by e-mail.

In order to avoid unnecessary waiting for you to process your response and if your request relates to your delivery, returns or refund, please exercise a little patience.

Based on the current situation, it may take up to 14 business days to process returns.

If, despite your return, and 14 working days after our receipt of your return, you have not received the refund notification, you can contact us at this time.

We wish you a nice day, take care of yourself ☺️



Do not hesitate to contact us directly by clicking on the pink dot at the bottom right of your screen.

For returns (recurring question 😁) :
The processing time for returns is approximately 2 working weeks upon receipt and you will be notified automatically when the refund is issued.
There is no notification when we receive your return package.


Do you want to track your Mondial Relay package? We explain everything to you here!



We will answer you within 24 to 72 hours from Tuesday to Friday :).

You can also consult our FAQ here